An outdated system replaced with a new M’Wash2 to improve efficiency and customer satisfaction
In Gladstone, a major industrial hub on Queensland’s central coast, this busy motor dealership required a reliable and efficient car washing solution to support both new vehicle preparation and after-sales service operations.
Selling new vehicles and servicing existing ones, the dealership needed a vehicle wash system that could consistently deliver high-quality results across a wide range of vehicle types and conditions.
A broken car wash and a lack of after-sales support
Due to a lack of service support, the old car wash remained inoperative for more than 12 months.
The dealership’s previous automatic car wash had been out of operation for over 12 months. Despite repeated attempts to have it repaired by the original installer, no service was provided. As a result, the dealership decided to move on from the outdated system and seek a more reliable alternative.
With the system out of service, staff were forced to revert to manual washing. A full-time team member was dedicated to hand washing vehicles throughout the day, creating a time-consuming and inefficient process.
In addition to being non-operational, the machine had become outdated. Since its installation, vehicle sizes have increased significantly, with modern 4WDs and SUVs now larger, wider, and taller. Upgrading the system was the right decision.
The lack of reliable service and ongoing support, combined with the cost of manual washing, ultimately became the key driver for change.
The need for a more reliable solution
Providing a complimentary car wash to service customers is a valued addition.
The dealership also recognised the growing importance of vehicle presentation, not only for new car deliveries but also as part of their customer service offering.
New vehicles arriving from the port accumulated road grime during transport and continued to gather dust whilst on display in the yard. At the same time, customer vehicles coming in for servicing were often significantly dirtier, having been driven for extended periods between cleans.
Providing a complimentary wash after servicing was seen as a valuable addition to the customer experience, one that customers genuinely appreciate.
Installing the new ISTOBAL M’Wash2 automatic car wash
To meet the dealership’s requirements, a new M’Wash2 automatic car wash system was recommended. We were able to install the new machine directly within the existing wash bay at the rear of the service department, minimising the need for structural changes.
Utilising the existing infrastructure and restoring the water treatment system saved both time and money.
The old machine was removed, while much of the existing infrastructure was retained.
After more than 12 months of inactivity, the existing water treatment equipment, including the water softener and reverse osmosis system, was refurbished, flushed, and returned to full operation by our service technicians.
By utilising the existing infrastructure and restoring the water treatment system, the dealership was able to achieve significant savings in both time and installation costs.
Built to handle modern vehicles and tougher conditions
The new M’Wash2 was configured to accommodate larger modern vehicles, with the wash height increased from 2.3 metres to 2.5 metres and the wash width expanded from 2.4 metres to 2.6 metres.
This ensures compatibility with larger SUVs, 4WDs, and imported vehicles commonly used in regional areas
The M’Wash2 is built to handle a wide range of vehicle types.
Given the nature of the vehicles being cleaned, particularly customer service vehicles, wash programs were designed to work harder. An 8-minute wash cycle with additional passes was implemented to effectively remove heavier dirt build-up.
An underbody wash system was also installed, providing added protection by removing dirt and contaminants from underneath the vehicle, an often overlooked but valuable benefit for customers.
Improved efficiency and customer experience
With the new system in place, the dealership immediately eliminated the need for time-consuming and costly manual washing. The previous reliance on a full-time staff member has been replaced by a fully automated process and a more streamlined operation.
Now, vehicles can be washed quickly and consistently, whether they are brand new or customer vehicles after servicing.
The complimentary wash service has also enhanced the customer experience, adding a simple but highly valued touch that reinforces the dealership’s commitment to quality.
Reliable support with Smartwash technology
The inclusion of Smartwash technology provides reliable, ongoing support, particularly important in regional locations like Gladstone.
The system can be monitored remotely in real time, allowing technicians to quickly diagnose and resolve issues without needing to attend site. In many cases, adjustments or resets can be made remotely, minimising downtime and keeping operations running smoothly.
Wash programs can also be updated remotely to suit changing conditions, ensuring consistent performance throughout the year.
A dependable solution for the long term
With the new M’Wash2 system in place, the motor dealership now has a reliable, high-performance car washing solution that supports both its sales and service operations.
The upgrade has delivered improved efficiency, reduced reliance on labour, and a better overall experience for customers.
Most importantly, the dealership now has the confidence of ongoing support from Good Sight, ensuring their new car washing process continues to perform well into the future.
Is your dealership ready to operate more efficiently?
With its modern aesthetics, advanced technology, and improved operational efficiency, the M’Wash2 delivers excellent wash results, consumes fewer resources, and offers a premium experience that new car customers will notice immediately.
This upgrade ensures the dealership is well positioned for the future in a competitive industry.
If you’re considering upgrading your motor dealershipo or exploring the latest ISTOBAL car wash technology, we’re here to help.
Contact Good Sight today to discuss the ideal solution for your site.
- Telephone: +61 2 9757 4700
- Email: sales@goodsight.com.au