Above: Customer Service Officer, Diana, visits one of our customer sites.
The Caravan of Courage, is an exciting Good Sight team initiative.
We’re always looking for ways to strengthen our team and enhance our service to our customers. With this in mind, we’ve launched the “Caravan of Courage” – a unique initiative where our administrative staff join maintenance and service technicians onsite for a day in the field.
This innovative program provides our office team with an invaluable opportunity to step out from behind their desks and gain firsthand experience of our equipment in action. The goal is for them to deepen their understanding of the service process.
While onsite with our service technicians, the admin team gain valuable insight into the critical role of equipment servicing and maintenance. From diagnosing issues to performing repairs and ensuring smooth operations, they experience firsthand what it takes to keep our customers’ businesses running seamlessly. This immersive, on-the-job training provides practical knowledge that simply can’t be learned from behind a desk.
Best of all, the admin team are enjoying meeting in person the customers they usually interact with over the phone or via email. This face-to-face interaction puts a name to the face on both sides, fostering stronger relationships and a deeper understanding of customer expectations. The Caravan of Courage is about creating connections and ensuring our team understands the real-world impact of their work.
Importantly, the program is a way for our team to build greater empathy and collaboration between our office and field teams. By experiencing the challenges and demands our technicians face daily, admin staff gain an appreciation for their colleagues’ expertise. This shared experience is creating a stronger, more cohesive team.